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Privacy Policy goes here.
Return Policy
General Condition Original shipping charges are not refundable. A 15% restocking fee will be applied to all returns or refund.
All return products require a valid RMA (Return Merchandise Authorization) issued by ZMAXTECH.COM. Unauthorized return products will be rejected.
Customer is responsible for all shipping charges and risk of loss on returning back to ZMAXTECH.COM. ZMAXTECH.COM recommends to use a reputable shipping carrier that is capable for proof of delivery and fully insure your return shipments.
If the product is defective within the warranty period, ZMAXTECH.COM will either repair or replace the item at its option. ZMAXTECH.COM reserves the right to substitute an equivalent product if the original model is no longer available. RMA number is valid for 15 days after the date of issue. Customer is responsible for returning the merchandise within that period. No returns will be accepted if we received your shipments beyond that period.
ZMAXTECH.COM offers FREE return shipping to customer on defective item via UPS GroundTrac or equivalent. We will charge the difference on all shipping upgrades.
All return products will be tested by ZMAXTECH.COM technicians to verify the problem. If found to be non-defective, we may ship back to the customer at his/her cost and may charge for diagnostic fee ($60/hr).
The warranty will be voided by neglect, abuse/misuse, overclocked and physical damage, and no refund or credit will be given.
Retail Package Products All Retail Package Products (except for desktop motherboard, Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Routers, Server and Server related products) that are in original factory-sealed packaging can be refund or exchange within 30 days from invoice date. Customer will be assessed for 15% restocking fee. Absolutely NO refund after 30 days from invoice date. All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Routers, Server and Server related products are Non-Returnable. Products that are defective can only be returned for repair/replacement. All Opened Box Retail Package Products (except for desktop motherboard) cannot be return, refund or exchange.
OEM/Bulk Package Products All OEM/Bulk Package Products (including desktop motherboard) can be refund or exchange within 30 days from invoice date. Customer will be assessed for 15% restocking fee. All OEM CPU and memory products can be refund or exchange within 15 days from invoice date. A 15% restocking fee will be apply. Also, additional deduction will be made for CPU to account for current market value. Absolutely NO refund after 15 days of purchase on OEM CPU or memory products.
Software Software that is in original factory-sealed packaging can be refund or exchange within 30 business days, starting on the date of shipment arrives. Customer will be assessed for 15% restocking fee. And absolutely NO refund after 30 days of purchase. All Opened Box Software cannot be return, refund or exchange.
Warranty
Retail Package Products All Retail Package Products come with 30 days warranty through ZMAXTECH.COM. After the 30 days warranty, all returns and replacements must be made directly with the manufacturer.
OEM/Bulk Package Products All OEM/Bulk Package Products (except for CPU and Memory) have one year limited warranty including parts and labor through ZMAXTECH.COM. After the one year warranty through ZMAXTECH.COM, the manufacturer warranty apply. All OEM CPU comes with 15 days limited warranty from invoice date (see product specification for more detail). All Memory comes with Lifetime Replacement warranty (From ZMAXTECH.COM, Crucial or Kingston).
Software Software comes with 30 days warranty through ZMAXTECH.COM. After the 30 days warranty, all returns and replacements must be made directly with the manufacturer. Prices and Specifications For all published prices, specifications, services and policy are subject to change without any notice. ZMAXTECH.COM is not responsible for manufacturer price changes and typographical errors.
Others All refused shipment will be subject to charge shipping and handling charges. All returned checks will be charged for $20.00 All kinds of assemble charges are not refundable.
Return Policy
General Condition Original shipping charges are not refundable. A 15% restocking fee will be applied to all returns or refund.
All return products require a valid RMA (Return Merchandise Authorization) issued by ZMAXTECH.COM. Unauthorized return products will be rejected.
Customer is responsible for all shipping charges and risk of loss on returning back to ZMAXTECH.COM. ZMAXTECH.COM recommends to use a reputable shipping carrier that is capable for proof of delivery and fully insure your return shipments.
If the product is defective within the warranty period, ZMAXTECH.COM will either repair or replace the item at its option. ZMAXTECH.COM reserves the right to substitute an equivalent product if the original model is no longer available. RMA number is valid for 15 days after the date of issue. Customer is responsible for returning the merchandise within that period. No returns will be accepted if we received your shipments beyond that period.
ZMAXTECH.COM offers FREE return shipping to customer on defective item via UPS GroundTrac or equivalent. We will charge the difference on all shipping upgrades.
All return products will be tested by ZMAXTECH.COM technicians to verify the problem. If found to be non-defective, we may ship back to the customer at his/her cost and may charge for diagnostic fee ($60/hr).
The warranty will be voided by neglect, abuse/misuse, overclocked and physical damage, and no refund or credit will be given.
Retail Package Products All Retail Package Products (except for desktop motherboard, Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Routers, Server and Server related products) that are in original factory-sealed packaging can be refund or exchange within 30 days from invoice date. Customer will be assessed for 15% restocking fee. Absolutely NO refund after 30 days from invoice date. All Software, Retail Boxed Processors, Notebooks, Blank Media Cartridges, Routers, Server and Server related products are Non-Returnable. Products that are defective can only be returned for repair/replacement. All Opened Box Retail Package Products (except for desktop motherboard) cannot be return, refund or exchange.
OEM/Bulk Package Products All OEM/Bulk Package Products (including desktop motherboard) can be refund or exchange within 30 days from invoice date. Customer will be assessed for 15% restocking fee. All OEM CPU and memory products can be refund or exchange within 15 days from invoice date. A 15% restocking fee will be apply. Also, additional deduction will be made for CPU to account for current market value. Absolutely NO refund after 15 days of purchase on OEM CPU or memory products.
Software Software that is in original factory-sealed packaging can be refund or exchange within 30 business days, starting on the date of shipment arrives. Customer will be assessed for 15% restocking fee. And absolutely NO refund after 30 days of purchase. All Opened Box Software cannot be return, refund or exchange.
Warranty
Retail Package Products All Retail Package Products come with 30 days warranty through ZMAXTECH.COM. After the 30 days warranty, all returns and replacements must be made directly with the manufacturer.
OEM/Bulk Package Products All OEM/Bulk Package Products (except for CPU and Memory) have one year limited warranty including parts and labor through ZMAXTECH.COM. After the one year warranty through ZMAXTECH.COM, the manufacturer warranty apply. All OEM CPU comes with 15 days limited warranty from invoice date (see product specification for more detail). All Memory comes with Lifetime Replacement warranty (From ZMAXTECH.COM, Crucial or Kingston).
Software Software comes with 30 days warranty through ZMAXTECH.COM. After the 30 days warranty, all returns and replacements must be made directly with the manufacturer. Prices and Specifications For all published prices, specifications, services and policy are subject to change without any notice. ZMAXTECH.COM is not responsible for manufacturer price changes and typographical errors.
Others All refused shipment will be subject to charge shipping and handling charges. All returned checks will be charged for $20.00 All kinds of assemble charges are not refundable.
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Customer Care/Business Hours Business Hours: 10:00AM - 5:00PM (Pacific Time) Mon thru Fri. | |
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